Support
Straight answers about accounts, credits, bring-your-own-key, ads, devices, and reading features.
SimplRead is a reading tool that turns long articles, pasted text, newsletters, and captioned YouTube videos into short plain-language slides. You move through them one at a time instead of scrolling a dense page. Learn more in How it works and About.
No. We build accessibility-minded features for people who find long text hard — including many dyslexic and ADHD readers — but we do not diagnose, treat, or cure any condition. It is a reading aid, not clinical advice.
Yes for saving history, syncing settings, and using hosted tokens or a stored API key. Sign up is free with email and password. You can delete your account anytime from Settings.
Free accounts get 5 hosted simplifications per calendar month. Re-opening something already in your history does not use a token. The free hosted path shows ads in the reader to help cover costs. You can also add your own API key for unlimited simplifications billed by your provider.
1 credit = 1 new simplification. Failed jobs on our side are not charged. Re-reads and cache hits for the same content are free. Credits are one-time top-ups (not a subscription) and last 12 months from purchase. See pricing.
Hosted tokens are simplest if you want SimplRead to call the model for you. BYOK (bring your own key) is better if you already pay OpenAI, Anthropic, or another provider and want their models and billing. We wrote a full comparison: BYOK vs hosted tokens explained.
Keys you save in Settings are encrypted at rest on our server and used only to call your provider when you simplify. We never display the full key again after you save it. Details: Privacy Policy.
Ads can appear in the reader when you are on the free hosted path or using BYOK without purchased credits. While you hold a purchased credit balance, reading is ad-free across web, extension, and apps. We do not fill empty marketing pages with ad units — ads belong in the reader where the free service is delivered.
No. Simplifying needs a network connection to reach SimplRead and your AI provider. Once slides are saved in history, you can reopen them when you are back online.
Yes. Install the Android app or iOS app, or use the web app in a mobile browser. Share links from other apps into SimplRead when the share sheet is available.
Try larger spacing, dyslexia-friendly mode, bionic-style text, and word highlighting. Slide-by-slide pacing is often the biggest help: one idea at a time, clear progress, easy to pause. Tips: Dyslexia-friendly web reading and Slide-by-slide reading and ADHD.
No. Slides are a simplified guide. For quotes, numbers, or legal language, open the source. We keep the source URL with your history when you started from a link.
Use the Contact page or email privacy@simplread.com for privacy, account, or product questions. We read every message, even if replies sometimes take a day or two.
Our Resources hub and blog are public — no login required. Guides cover cognitive load on web pages, plain language, screen fatigue, student workflows, reader mode vs slides, dyslexia-friendly tips, and more. The product signup is optional if you only want the articles.
Josh and a small independent team. We build the software and the educational pages on this site. See About for our principles, including what we will not claim medically.
Yes. Delete individual history items in the app, or delete your account from Settings. For privacy requests, email privacy@simplread.com. Retention and cookies are described in the Privacy Policy.
Best results come from web articles and pasted text. Some PDFs paste cleanly; others (scanned images, heavy equations, two-column layouts) do not. For coursework, use slides as a first-pass map and keep the original PDF for figures and citations — see A calmer reading workflow for students.
No. Reader mode cleans layout and keeps original wording. SimplRead can also rewrite into plain-language slides with numbered progress. Compare them in Browser reader mode vs slide-by-slide tools.
Extraction can miss content on unusual layouts, and models can skip nuance. Try selecting only the article body in Chrome, pasting cleaner text, or re-running after removing unrelated sections. Always verify important facts in the source. More detail: How it works.